Order Processing
We do our best to process all orders placed before 11:45am within 1 working day of when the order is placed. This does not include UK bank or public holidays, or weekends.
Orders made on bank holidays and over the weekend (including Fridays after our cut off time of 11:45am) will be processed on the next working day.
All orders placed between Friday at 11:45am and Monday at 11:45am: Will be processed and dispatched on Mondays.
Please note times are in UK local time (GMT or BST).
Missed Delivery?
Parcelforce will try to deliver your order 3 times, and will do their best to deliver to a neighbour if you’re not in. They will not leave your order in a ‘safe place’ and should leave a calling card if they missed you so that you can rearrange your delivery for a more suitable time. If delivery is still unsuccessful after 3 attempts, your order will return to the depot for 30 days before being returned to our warehouse. Parcelforce recommends that you download the Parcelforce app to help you manage your delivery. Get it here: Parcelforce App
Up until very recently, we have been using DX for our deliveries, and we are currently transitioning to Parcelforce, so there may still be some customers whose orders will be sent with DX.
Contact us if you have any problems with your delivery.
Help my parcel hasn’t arrived!
Please use your tracking number to find your parcel with Parcelforce, DX or DHL. If you are still having problems, please contact us and we will do our best to help!
DX tracking: my.dxdelivery.com/
Parcelforce tracking: https://www.parcelforce.com/track-trace
DHL Tracking: https://www.dhl.com/global-en/home/tracking.html
Please keep in mind that orders occasionally may take longer than expected, especially during busy periods or bad weather.
If you placed your order on our EUR store, you can find tracking information and further delivery advice by changing the currency in the top menu to €EUR.