Follow our instructions to help reduce the smell of rubber. YUYU Bottles are made from biodegradable natural rubber. When filling them for the first time you might notice a slight rubber odour. To eliminate this rubbery smell please follow these simple instructions: Take the bottle out of the cover. Rinse it out by filling it ¾ full with hot water (never use boiling water). When the lid is firmly and safely secured give the bottle a quick shake and leave for half an hour in a safe place. Repeat this procedure 3 to 4 times or until the smell subsides. When you are satisfied with the reduced odour smell then you’ll be ready to place your YUYU bottle back into its cover and use as desired. Warning: Please note that for normal use we recommend filling up your bottle with the cover still on, but please be careful if you fill without the cover on, as it will be hot.

FAQs Archive | Page 3 of 4 | YUYU Switzerland

Q: I don't know if my payment was processed?

Please check if the payment has come out of your bank or PayPal account if you are unsure if your payment was processed. If you cannot find your confirmation email, it is possible that it was sorted into your Junk or Spam folder, and may already have been deleted from your email inbox. If your transaction was declined, please check that your card and billing address details are correct, or you can try either using a different payment method or card, or call your bank. Please contact us so that we can investigate if you have any doubt and we will be happy to help. We can also manually process payments over the phone.

Q: How do I care for and store my YUYU?

Use a damp cloth to keep your bottle clean and dirt free. When not in use, drain completely and store with stopper removed, in a cool, dry, dark place. We recommend hanging the bottle upside down with the stopper off so that the bottle becomes completely dry inside.The bottle should be kept away from direct exposure to sunlight. Sunlight can discolour the bottle and harm the rubber, ageing and degrading it. Do not place anything on top of the bottle during storage. Keep bottle fully extended. Keeping the bottle bent will create a crease in the rubber which will weaken it. Please be aware that in areas with harder water, the rubber can degrade more quickly, so it is important to check your bottle before each use. Cold use: Continuous freezing and heating of the rubber, especially in hard water areas may reduce the lifespan of the natural bottle. For this reason, we recommend using one bottle for freezing and one for heating. Warning: Do not fill using water from the domestic hot water system as this can considerably shorten the hot water bottle’s life. Prevent contact with hot surfaces, oil or grease. Do not heat in a microwave oven. This is not a toy; keep out of reach of children.

Q: What are the dimensions of a YUYU Bottle, and are all ranges the same size?

All YUYU Bottles are the same size and measure 81cm x 11cm . The sizes of the covers differ slightly. Cashmere range 85cm x 13cm Luxury fleece range 82cm x 13cm Warm Worms range 82cm x 13cm Please Note: Our White Label Collection , which includes the: Body Bottle The Baby Worms and The Dinosaur, Unicorn and Zebra have different sized bottles to our YUYU Bottles and measure 75cm x 12.5cm (without cover).